Simplicity Redefined for Hotlines
Communicating through Hotlines is an efficient affordable way to inform callers about important information.
From routing calls, to taking messages or providing information our systems are designed for ease of use. Simplified design make for happy customers. Callers spend less time trying to find information and more time getting the information.
Hello Phoenix provides an easy way to manage all your hotlines. Our systems are designed to provide you simple administration whether you’re routing calls, taking messages or simply providing information. Our enterprise Hotline Service is capable to taking 100’s of concurrent calls.
- Manage and control timed greetings
- Route calls to different menus or telephone numbers
- Take Messages and get notified via phone, SMS or email
- Schedule timed menus and call routes
- Encrypted voicemail messages
- Transcribe voicemail messages
Give yourself the ability to manage your hotline from any web based device. Online portal offers you complete control of your hotline setup. Changes to greetings, menus and call routes and can be made with a click of a button. You can even change on call staff instantly.
Simple Setup & Management
Our experienced design team will assist you in designing the most user friendly hotline. With our built in self-service feature you can be rest assured that you will always have access to make changes. In the event you need to make a change we are always available to assist you.
- Hotline management support 24/7
- Self Service available 24/7
- Experienced Call Management Team
- Online Call Detail Reports