After-Hours Service

Professional After-Hours Messaging Service - specifically to replace a live answering service in answering after hours calls. Software based service designed for technology driven physicians. Ideal for Blackberry and iPhone users however, any phone can be used with the service.

The Way it Currently Works

When your office is closed, either after hours or for lunch, your calls are forwarded to a live operator answering service.

The Disadvantages of Live Operator Service

An overwhelming number of calls are informational in nature. You typically pay for each call, and most of them end up being “the office is closed for lunch, call back at 1pm”, or “Yes, the office has Saturday hours. Call back during business hours to make an appointment.” 

Even if the above is not true, and the call is an emergency, the operator cannot do anything to help – they simply page a doctor.

The Advantages that our After-Hours Messaging Service Can Offer You

Hello Phoenix offers the leading
Triage Solutions available today.

To begin, all calls are answered promptly, with clear, friendly instructions (customized to your specifics.) Click Here For an Example:

“Thank you for calling Sunrise Medical - our office is currently closed (or closed for lunch). If this is a life threatening situation please hang up and dial 911. For test results, prescription requests, the making or changing of an appointment or any routine matter press 1. For office hours and location information press 2 If you are calling from a hospital press 3 If you have an urgent situation that can not wait until normal business hours press 4. Thank you for calling.

When the caller patient presses 1 (Non Urgent Calls) the service prompts the caller to leave a detailed to message as to the nature of the call. The message is emailed to the staff.

When the patient presses 2 (Location Info) they hear office hours information, website, fax and location information.

When the hospital presses 3
We ask who is calling, place the caller on hold and instantly call you on your mobile telephone. When you answer we will advise you who is calling an you can either take the call or direct the caller into voicemail. This feature eliminates telephone tag with the hospital.

When the patient presses 4 we direct them to leave a message including telephone number. Once the message is left the will instantly be paged via SMS, Telephone Notification and Email. Call screening with live connect is even available at no additional cost -ideal for hospital calls. We can design the service to guarantee message delivery so you never miss an important call.

What about Paging?

The system can automatically page whichever doctors you prefer, at whichever times you prefer (different doctors can be on call at different times.) The system can even keep paging until a call is returned. The process is error-free.

To learn more

We would be pleased to speak with you about our after-hours voicemail service. Please call us at 877.293.6674 and we’ll setup an appointment to speak further.

Thank you for your time.

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After Hours Messaging Service | Physician Communication Systems | Critical Care Voice Messaging | After Hours Voicemail