Support Center

Messaging Made Simple


Communicating with your customers continues to get more complex, but your Messaging service doesn’t have to. You shouldn’t have to use costly live operator services just to make sure your customers are taken care of. There’s a better way. It’s simplified, powerful and proven.

From call routing to voicemail and text messaging services are designed to eliminate complexity. Simplified services make for simplified workflows. Users spend less time reaching your providers. Service providers spend less time playing telephone tag.

We realize that most organizations don’t have a large team of dedicated call center agents. That’s why we designed our inbound and outbound messaging services to be easy to manage, configure and maintain. Whether your business has 1 employee, 5000 employees, you’ll know everyone is connected with Hello Phoenix.

After Hours Messaging Services

Online Portal

Our messaging service includes an online portal that you can access from any desktop or mobile device with an Internet connection. You will have complete control over your messaging features. Plus our messaging service is easy to deploy and manage so your users are always connected, wherever they go.

  • Timed Message Notifications
  • Web Portal
  • User Profiles

 

Inbound Call Management

Calls can be routed to phones on a timed basis. Users can choose how and when they would like to receive calls. Calls can be escalated in the event primary user isn’t available.

  • Timed Call Escalation
  • One Call user profiles
  • Simultaneous Ring
  • Enhanced Voicemail with notification

 

Outbound Message Notification

From Voice notifications to SMS notifications our messaging service keeps your clients up to date with the latest information.

  • Manage and control timed greetings
  • Route calls to different menus or telephone numbers
  • Take Messages and get notified via phone, SMS or email
  • Schedule timed menus and call routes
  • Encrypted voicemail messages
  • Transcribe voicemail messages

 

Online Schedule Management

Our online portal delivers rapid, effective call management.

  • Manage IVR menus
  • Schedule greetings
  • On Call schedule management

 

Call Detail Reports

Call detail reports and workload by reviewing real-time data.

  • Inbound/Outbound Calls
  • Message notification
  • Message retrieval

Simplicity Redefined for Hotlines



Hotline Services

Communicating through Hotlines is an efficient affordable way to inform callers about important information.

From routing calls, to taking messages or providing information our systems are designed for ease of use. Simplified design make for happy customers. Callers spend less time trying to find information and more time getting the information.

Hello Phoenix provides an easy way to manage all your hotlines. Our systems are designed to provide you simple administration whether you’re routing calls, taking messages or simply providing information. Our enterprise Hotline Service is capable to taking 100’s of concurrent calls.

  • Manage and control timed greetings
  • Route calls to different menus or telephone numbers
  • Take Messages and get notified via phone, SMS or email
  • Schedule timed menus and call routes
  • Encrypted voicemail messages
  • Transcribe voicemail messages

 

Mobile Management

Give yourself the ability to manage your hotline from any web based device. Online portal offers you complete control of your hotline setup. Changes to greetings, menus and call routes and can be made with a click of a button. You can even change on call staff instantly.

 

Simple Setup & Management

Our experienced design team will assist you in designing the most user friendly hotline. With our built in self-service feature you can be rest assured that you will always have access to make changes. In the event you need to make a change we are always available to assist you.

  • Hotline management support 24/7
  • Self Service available 24/7
  • Experienced Call Management Team
  • Online Call Detail Reports
Hotline Services

Get Started Now

How it Works

Hello Phoenix is as simple – or as intricate – as you need us to be.

  1. 1) At a basic level, you choose a number (or keep your existing one), and your business calls are answered on the first ring, with options given to the caller. Calls are typically either forwarded (usually to cell phones), or a message is taken.
  2. 2) From there, it can branch in any direction you wish. We can add unlimited people, departments, and more. Distance or other logistics do not matter – we can make your remote team as accessible as they would be if they were all in-office.
  3. 3) A big advantage of our service is our secure web portal, where you can log in and easily control the entire system. You can even schedule how calls are received – up to a year in advance! For example, have 555-1212 go to Nick, except every other Thursday – those days Jan covers for him and automatically gets the call.
  4. 4) But the best part is that you control everything, and get the level of service you require. Whether you have one user or thirty, one department of seven, Hello Phoenix has exactly what you need.

Get Started Now

 

CUSTOMIZATION – we can develop a custom solution for your industry-specific needs (like we’ve already done for physicians, realtors, and apartment complexes.)

“This is great – we sound like a large company with a bustling office!! Even Marco, our remote web guy, can be reached instantly if customers have a website problem. And on Thursdays, when he’s out, the system automatically routes web support calls to Steve instead”.
 

CUSTOMIZATION – we can develop a custom solution for your industry-specific needs (like we’ve already done for physicians, realtors, and apartment complexes.)

Features

We’re about as feature-rich as it gets. Without you having to purchase any equipment.
  • Calls answered on first ring.
  • Unlimited People/Department options (press 1 for sales, 2 for service, etc.)
  • Forwarding – to whom you wish, how you wish.
  • Outgoing calls can be made with your company ID (nobody will know you are calling from your cell phone).
  • Local numbers, toll free numbers, and vanity numbers (555-CARS)
  • Music on hold (good music too - You can pick it if you want to!)
  • Advanced voicemail.
  • Voicemail to e-mail / fax / print.
  • Incredibly robust (yet simple to use) secure web portal. You can control forwarding, messages, and scheduling from any web connection.
  • Schedule call forwarding any way you wish – up to a year in advance!
  • 100% cloud based – no equipment for you to buy.
  • Two secure data centers in Arizona mean unrivaled uptime.
  • CUSTOMIZATION – we can develop a custom solution for your industry-specific needs (like we’ve already done for physicians, realtors, and apartment complexes.)

 

 

Hello Phoenix Virtual Phone System, Toll Free 800 Number, Manage Your Calls Online

 

Calls are routed how you wish. Anyone, anywhere, anytime. Across town, or across the world.

Pricing / Get Started

It’s easy to get started. Here are our core packages (these all include the features you see above, so they are all ideal for one number having several departments / forwards.)
  • 1 Local Number
  • Multiple extensions and forwards
  • Ideal for a small one or two person business.



$15 a month

plus .06 per minute
Sign Up
Sign Up
  • 1 Local Number
  • Multiple extensions and forwards
  • Inbound FAX to e-mail
  • .06 per minute after 750 minutes
  • Ideal for a growing business



$39 per month

750 minutes included
Sign Up
Sign Up
Our Most Popular Plan
  • 1 Local Number
  • Multiple extensions and forwards
  • Inbound/Outbound FAX service
  • .06 per minute after 1400 minutes
  • Perfect for established businesses



$69 per month

1400 minutes included
Sign Up
Sign Up
  • 1 Local Number
  • Multiple extensions and forwards
  • Inbound/Outbound FAX service
  • .06 per minute after 4000 minutes
  • Perfect for businesses / industries that rely heavily on the phone.



$199 per month

4000 minutes included
Sign Up
Sign Up

Hello Phoenix can design a custom IVR solution to meet your business needs.

Examples of applications we have built for our customers:

  • Utility Company Notification Service
  • Hospital New Consult Call Routing
  • Physician Office Urgent Call Routing
  • Apartment Communities Call Service
  • Call Routing for Lead Distribution
  • Emergency Notification Services
  • Real Estate Office Call Routing
  • Insurance Office Call Routing
  • Appointment Reminders
  • Dispatch Services
  • Notification Service
  • Check In Line

 

 

Hello Phoenix can design a custom IVR solution to meet your business needs.

Price to be determined based on customer specifications.

Please contact a call management specialist for a quote at 844-444-4100.

And from there, we can go as far as you need to go in additional options, and yes, we can program you a custom phone system that handles the exact way you do business. Talk to us today to get started

Contact

Contact Form

Contact Details

  1. Toll Free: (+1) 844-444-4100
    Phone: 480-444-4100

  2. support@hellophoenix.net
  3. www.hellophoenix.net
  4. 4340 East Indian School Rd
    Suite 21
    Phoenix, AZ 85018

Information

Hello Phoenix is one of the nation’s leading business communications service providers. Hello Phoenix has been in business since 2004, and has earned a reputation as being an innovative, reliable communications partner for call centers, healthcare providers, and corporate entities across the country.