Communicating with your customers continues to get more complex, but your Messaging service doesn’t have to. You shouldn’t have to use costly live operator services just to make sure your customers are taken care of. There’s a better way. It’s simplified, powerful and proven.
From Call Routing to text messaging, our services are designed to eliminate complexity. Simplified services make for simplified workflows. Users spend less time reaching your providers. Service providers spend less time playing telephone tag.
We realize that most organizations don’t have a large team of dedicated call center agents. That’s why we designed our inbound and outbound messaging services to be easy to manage, configure and maintain. Whether your business has 1 employee, 5000 employees, you’ll know everyone is connected with Hello Phoenix.
Our messaging service includes an online portal that you can access from any desktop or mobile device with an Internet connection. You will have complete control over your messaging features. Plus our messaging service is easy to deploy and manage so your users are always connected, wherever they go.
- Timed Message Notifications
- Web Portal
- User Profiles
Inbound Call Management
Calls can be routed to phones on a timed basis. Users can choose how and when they would like to receive calls. Calls can be escalated in the event primary user isn’t available.
- Timed Call Escalation
- One Call user profiles
- Simultaneous Ring
- Enhanced Voicemail with notification
Outbound Message Notification
From Voice notifications to SMS notifications our messaging service keeps your clients up to date with the latest information.
- Manage and control timed greetings
- Route calls to different menus or telephone numbers
- Take Messages and get notified via phone, SMS or email
- Schedule timed menus and call routes
- Encrypted voicemail messages
- Transcribe voicemail messages
Online Schedule Management
Our online portal delivers rapid, effective call management.
- Manage IVR menus
- Schedule greetings
- On Call schedule management
Call Detail Reports
Call detail reports and workload by reviewing real-time data.
- Inbound/Outbound Calls
- Message notification
- Message retrieval