IVR Made Simple
- Send a Text Message
- Route Calls
- Text URL
- Take a Message
- Play a Greeting
Customer Interaction continues to get more complicated, but many existing phone systems are lacking the features needed in today's environment. There’s a better way. It’s simplified, robust and proven. With Hello Phoenix Cloud-Based IVR Solutions you can add new features to your existing phone service to provide those features that you are missing. We can build an IVR that fronts, or integrates with your current service.
We can cut costs by providing missing solutions to your telecom environment. Simple features such as IVR with Text Messaging can save your business a substantial amount of labor costs. You can send callers to specific web pages, online chat sessions, provide directions and online web forms and tools.
Our messaging service includes an online portal that you can access from any desktop or mobile device with an Internet connection. You will have complete control over your messaging features. Plus our messaging service is easy to deploy and manage so your users are always connected, wherever they go.
- Timed Message Notifications
- Web Portal
- User Profiles
Inbound Call Management
Calls can be routed to phones on a timed basis. Users can choose how and when they would like to receive calls. Calls can be escalated in the event primary user isn’t available.
- Timed Call Escalation
- One Call user profiles
- Simultaneous Ring
- Enhanced Voicemail with notification
Outbound Message Notification
From Voice notifications to SMS notifications our messaging service keeps your clients up to date with the latest information.
- Manage and control timed greetings
- Route calls to different menus or telephone numbers
- Take Messages and get notified via phone, SMS or email
- Schedule timed menus and call routes
- Encrypted voicemail messages
- Transcribe voicemail messages
Online Schedule Management
Our online portal delivers rapid, effective call management.
- Manage IVR menus
- Schedule greetings
- On Call schedule management
Call Detail Reports
Call detail reports and workload by reviewing real-time data.
- Inbound/Outbound Calls
- Message notification
- Message retrieval